Chief Business Officer

The Chief Business Officer (directly reporting to CEO & Managing Director) is the Head of the Division which is directly responsible to generate the Business for the Company.

He will be responsible to manage 7 Administration reporting directly to him, but most importantly he will be responsible to generate new Leasing Business per year for approx. EGP 1.5 Billion. Each of those 7 administration has a Head.

Those administrations are:

• Marketing (Large Tickets to Large Corporations)
• Credit Analysis.
• Customer Service.
• Research and Development
• Branches (Alex Branch)
• SME’s
• Structured Leases

Main Responsibilities:

• Fully responsible to achieve the Company’s overall yearly Execution Budget.
  Managing 7 Departments with a team of Relationship Managers and Team Leaders with the aim of directing them to achieve their set targets.
• Responsible to maintain a healthy relationship with all customers, ensuring there are no cases of delinquencies or delay in installments payments, etc.
• Responsible to review all credit cases and discussing all different views with the Head of Credit and Head of Risk to achieve a common view accepted by all parties.
• Reviewing and signing on all mandates to the customers.
• Responsible to prepare the Execution Budget of the LRM department and assigning targets to each RM and Team Leader.
• Presenting the Credit Cases in front of the Board Credit Committee and Board of Directors.
• Participating in the Company’s committees such as Management Credit Committee, Budget Committee, ALCO, Provisions Committee, etc.
• Preparation of all Senior Management (CEO) required reports such as Activity Report, Business Status Report , Monthly Budget Monitoring Report, Execution Report, Pipeline Report, Approved Limits Report, Follow Up Report, Unutilized Limits Report, etc.
• Interacting with legal department and Sharia Consultant and ensuring all issues in that regard are facilitated from Marketing side.
  Ensuring that our Company name is among the top 3 companies in the EFSA Report.
• Ensuring that all approved limits are being utilized within the agreed upon drawdown period.
• Ensuring to make a proper balance between generating business from existing customers and from New customers.
• Set Customer Service Department strategy and guidelines.
• Ensure efficient Customer Service standards and maintain ongoing relationships with existing lessees.
• Guarantee a professional strong working relationship with external customers and internal Colleagues.
• Supervise the proper tools used to assist the marketing teams with any assigned special projects and providing backup to the RMs when required.
• Making sure that all customers’ queries are well-investigated and resolved, and escalating queries if appropriate to CEO.
• Reviews the completion and revision of the clients’ documents
• Coordinate between CSD and other departments to ensure the closing of transaction and maintaining satisfactory Customer Service in all stages.
• Reviewing the clients’ data on the system.
• Follow up on performance of team members.
• Review performance and objectives with Team Leaders.
• Performing the jobs according to the company’s policies and procedures.
• Training newly hired RMs and Team Leaders.
• Responsible for the internal organization of the Marketing Department after the approval of the CEO.
• Responsible to achieve your personal assigned execution target assigned to you by the CEO.
• Supervising and managing Alex Branch in terms of Budget Execution.
• Applying a proper filing system within all assigned departments.