Job Details
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Job Description
Main Job Duties:
- Handle customer complaints and requests in a timely manner.
- Escalates customer issues and complaints to CSM within 24 hrs using proper documents to address the issue.
- Follows and adheres to company policies and procedures.
- Follows up on contracts, filing and insures that customers received their contracts.
- Prearranges customer visits, units handing over and keys.
- Handles customer documentations like (Modifications request, cancellation requests etc. …)
- Prepares daily productivity report and forwards to CSM
- Follows-up with customers on payment of installments and late payment reminders
- Follows-up with customer on collection and bad debt
- Follows-up on customer unit payment collection
- Follows-up up on customer unit completion schedule and liaises with Engineering Department on actual verses projected
- Follows-up with customers regarding electricity and water bills and collects pending fees
- Follows-up on customer requests for unit cancellation and recommendation for other unit sales
Job Requirements
- Communication skills that allow you to inform, help and advice customers clearly and to liaise effectively with other professionals
- Listening skills, to understand exactly what customers require
- Problem-solving skills
- Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations
- Creative thinking, to be able to come up with new ideas to improve customer service standards
- An ability to work well under pressure
- Organizational and planning skills to develop customer services policies
- Good personal presentation, especially when working with customers face to face
