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Job Description
- Analyzing statistics or other data to determine the level of customer service your organisation is providing
- Producing written information for customers, often involving use of computer packages and software
- Writing reports analyzing the customer service that your organisation provides
- Developing feedback or complaints procedures for customers to use
- Improving customer service procedures, policies and standards for your organisation or department
- Training staff to deliver a high standard of customer service
- Leading or supervising a team of customer service staff
Job Requirements
- BA degree
- 5-8 years experience in the same field
- Excellent English language written & Spoken
- Excellent knowledge of Computer ( MS Office )
- Interpersonal Skills
- Communication Skills
- Problem Solving Skills
- Team work
- Time Management
