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Recovery Officer

Fawry Microfinance
Mokattam, Cairo
Posted 5 years ago
35Applicants for1 open position
  • 35Viewed
  • 5In Consideration
  • 30Not Selected
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Job Details

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Job Description

Main Job Duties:

  • Monitor and supervise the daily payments of delinquent accounts in the loan portfolio assigned to the recovery officer
  • Contact delinquent customers directly through phone calls, business and residence premises visits, warning letters and indirectly through guarantors, relatives, partners and other counterparties
  • Negotiate with customers in delinquency about the appropriate repayment schedule and possible restructuring tools
  • Assist loan officers / sales representatives in obtaining debts from customers in the early stages of delinquency
  • Conduct a financial analysis to prepare recommendations, recovery plans and possible restructuring solutions for resolving loans in delinquency
  • Ensure efficient follow-up of severe cases of arrears of loans repayment to reach a realistic and affordable repayment schedule
  • Ensure compliance with established policies, procedures and internal controls to protect the interest of organization
  • Initiate a debt collection procedure through the judiciary if the client does not intend to repay the loan or all possible debt repayment measures have been exhausted
  • Inform the indirect supervisor of the general collection trends and specific collection issues
  • Maintain extensive knowledge of best recovery practices and portfolio management concepts
  • Identify and report suspicious transactions and decisions to management
  • Guarantee the confidentiality of processed information

Job Requirements

  • University degree of banking / finance / legal
  • Experience in financing / loan recovery / legal practice (+2 years)
  • Good communication and negotiation skills
  • Knowledgeable about the market & company`s services
  • Good understanding of financial accounting, retail merchants’ market
  • Flexibility to travel on short assignments
  • Proficiency in using MS Office products (Word, Excel, PowerPoint)

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