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Job Description
- International account adviser to help customers abroad (UK ) customers
- Role involves responding to customers over the phone and resolving their inquiries.
- Own and manage the client relationship: resolving calls efficiently and effectively.
- Ensure service level agreements are met and maintained.
- Work as part of a team to ensure offering world-class Customer Service at all times.
- Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
- Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.
- Mentor and support new employees.
- Use the job tools (telephone and computer) effectively.
- Meeting service level in handling all transactions measured through productivity reports.
- Accuracy in handling all assigned tasks.
- Maintain professional work relationships with colleagues, supervisor and manager.
Job Requirements
- Fluent English speakers
- 2-3 years of experience
