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Job Description
- Provide IT support related to the business applications for Egypt territory end users.
- Be the link between Application Developers and End users.
- Install, update, tune and diagnose ERP and other applications.
- Provides first level support of the Supply-Chain and GL modules in ERP and other application and software components
- Administer, resolve ERP and other application issues, perform root cause analysis, and play a 2nd level support role, maintain appropriate issues log for all solutions.
- Sets up administrator, service and user accounts and permissions
- Provides advice and training to end-users
- Maintains and enters essential data to the system and Interacts with users to validate it
- Maintain good professional relationships with counterparts of the IT and Business departments.
- Application and ERP support, deployment, patching, and issue resolution.
- Resolution for mapping between business needs requirements and the system
- Gathering requirements and analyze it effectively to give a complete description for the solution or workaround job requirements
Job Requirements
- Bachelor of Business Administration MIS.
- 1–3 years of experience in the field of Business Applications Support Specially ERP Systems.
- Good knowledge in any database management system (RDBMS).
- knowledge in Linux\AIX is preferable
- Relevant experience in ERP implementation or other business application implementation is plus
- Max Age 27.