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Business Application Technical Support

Ameria, Alexandria
Posted 5 years ago
32Applicants for1 open position
  • 13Viewed
  • 4In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Provide IT support related to the business applications for Egypt territory end users.
  • Be the link between Application Developers and End users.
  • Install, update, tune and diagnose ERP and other applications.
  • Provides first level support of the Supply-Chain and GL modules in ERP and other application and software components
  • Administer, resolve ERP and other application issues, perform root cause analysis, and play a 2nd level support role, maintain appropriate issues log for all solutions.
  • Sets up administrator, service and user accounts and permissions
  • Provides advice and training to end-users
  • Maintains and enters essential data to the system and Interacts with users to validate it
  • Maintain good professional relationships with counterparts of the IT and Business departments.
  • Application and ERP support, deployment, patching, and issue resolution.
  • Resolution for mapping between business needs requirements and the system
  • Gathering requirements and analyze it effectively to give a complete description for the solution or workaround job requirements

Job Requirements

  • Bachelor of Business Administration MIS.
  • 1–3 years of experience in the field of Business Applications Support Specially ERP Systems.
  • Good knowledge in any database management system (RDBMS).
  • knowledge in Linux\AIX is preferable
  • Relevant experience in ERP implementation or other business application implementation is plus
  • Max Age 27.

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