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Job Description
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person or over the phone.
- Respond to email messages for employees seeking help.
- Install, modify, and repair computer hardware and software.
Job Requirements
- Knowledge of Help desk Procedures Experience doing research using multiple sources
- Good understanding of desktop and network applications and systems (MS-Office, Email, Internet technologies, etc.) and computing and telecommunication equipment and concepts
- Knowledge of computer and network systems troubleshooting
- Logical and systematic problem-solving ability
- Customer service skills
- Communication skills
- Maintain confidentiality of information