Network Engineer | Shared Service | Cairo, Egypt

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

Come join us to live well, work better, and be the best.

About the Position

Role Purpose

• To provide technical expertise in Network and Level 3/ Level 4 operational support for core IT Infrastructure within agreed business service levels.
• To provide consultancy service in network for business operating in Egypt
• To provide resolution to business critical incidents and requests within agreed SLA’s. They are also expected to provide knowledge transfer and support to junior members within the group. with proven problem solving skills.

Key Accountabilities

Operational Support

• Proactively ensure network performance is within defined performance matrix and highly available
• Network capacity to be maintained at all times for predictive growth
• Network are to be secured with latest updates and patches as per the Patch Management Policy
• Execute proactive measures to reduce unplanned downtime
• Plan and execute Disaster Recovery (DR) drills for critical network connections and devices to ensure business continuity.

Incident & Service Request Management

• Resolve assigned Incidents and Service requests within agreed SLA’s
• Responsible to handle business critical incidents, engaging vendor and coordinating with other teams for speedy resolution.
• Prepare root cause analysis and implement remedial measures to avoid recurrence of the incident
• Assist cross functional team for speedy resolution of Incidents.

Continuous Improvement Initiative

• Gauge the effectiveness and efficiency of existing networks; develop and implement solutions for improving or further leveraging these systems
• Identify network equipment which are reaching end of support and plan to upgrade to newest model/versions.
• Periodic review of network capacity report and recommend CI for capacity upgrade.
• Conduct health check of networks, review reports and implement recommendations.
• Plan and Upgrade network to the latest versions.

Other Key Responsibilities

• Maintain documentation of network architecture and configurations
• Conduct periodic knowledge transfer session for Systems Engineers and other horizontal teams.
• Mentor and provide guidance to System Engineers
• Identify and provide mitigating options for Infrastructure related risks.
• Provide execution and delivery support related to Technology solution delivery and BAU changes.
• Plan and deliver network expansion for retail, real estate, mall and other businesses in Egypt in coordination with the IT team in Dubai
• Review and approve network designs for residential and commercial in the real estate portfolio
• Maintain the operations of the existing networks.
• Manage the network operations team to ensure smooth network operations and client issues resolved in timely manner.
• Work closely with network consultant and development teams to ensure network plans and designs are up to standards and meet the busine