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International Trade Customer Service Representative

Premier Services and Recruitment Overseas
New Cairo, Cairo
Posted 5 years ago
135Applicants for1 open position
  • 48Viewed
  • 22In Consideration
  • 26Not Selected
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Job Details

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Job Description

ROLE AND RESPONSIBILITIES:

Monitor imports from any supply point to our Warehouse in Egypt:

  • Send shipping instructions to our suppliers and freight forwarders
  • Follow up shipment until CTA at POD + ERP update
  • Prepare documentation for import clearance and coordinate with Paris team for bank remittance and payments of local charges
  • Coordinate with the warehouse until stock entry
  • Coordinate with the clearing agent & bank for all import formalities:
  • Liaise with the bank to get FORM#4 for the new shipments, issue all requests and undertakes needed to fulfill the process
  • Issue required letters to get public security approvals from the governmental authorities
  • Liaise with the bank to perform VAT&WHT tax through e-finance payment
  • Ensure that all the above procedures are done immediately to minimize time and speed up the process of customs clearance
  • Prepare tracking sheets for all bank charges & transfer for each shipment
  • Check clearing documents and charges to be paid + ERP up-date.
  • Monitor stock entries and up-date ERP accordingly
  • Monitor supply & stock evolution - monthly inventory
  • Manage claims related to shipping, packaging, storage, late documentations, delays …
  • Coordinate and track all deliveries from WH to customers
  • Process customer sales orders (process billing & payment) and local purchases
  • Edit all invoicing (sales and purchase)
  • Check and update ERP with 1/3 parties invoices
  • Update permanently ERP system and guarantee the data accuracy
  • Assist the sales manager in tracking all bids in the company system
  • Coordinate with all different parties to ensure real-time visibility in supply-chain (SL, shipping agent, transports and storage companies, customers)
  • Prepare public security logs and fulfill procedures as required by the governmental authorities
  • Prepare tracking sheets as needed to ensure good control of the business (such as customers’ checks, WHT debit notes, …etc.)

Job Requirements

  • Ability to prioritize and strong organizational skills.
  • Previous experience in international trade and/or logistics is a must.
  • Excellent written and verbal communication skills, multi-tasking, initiatives and strong attention to detail required.
  • Proficient to fluent English, a second language would be a plus.
  • Customer Service oriented.
  • Team spirit.

PREFERRED SKILLS

  • Problem-solving.
  • Willingness to be flexible and tolerant in a changing work environment while maintaining efficiency.

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