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Job Description
- Responsible to provide the IT support for Vodafone local markets as 2nd line team responsible for resolving complicated technical issues or escalating them to the next levels or vendors. The role includes maintaining the availability of the applications and their hosted servers, management of all the system components and development of scripts to automate the system activities.
- Maintaining the availability of the applications, databases, operating systems and cloud infrastructure/virtual infrastructure.
- Creation & cloning of the servers and applications according to the capacity plans that fulfill the business needs including any configuration activity required including but not limited to network, storage, CPUs, memory.
- Configuration, management and maintenance of the applications, databases, operating systems and cloud in terms of networks, storage, user management & security.
- Patching or upgrade of the virtual environments in scope including applications, operating systems and cloud infrastructure/virtual infrastructure.
- Performing all housekeeping activities across the whole environments in scope (e.g. backup & restore).
- Performing all possible technical troubleshooting steps across the whole service (cloud infrastructure, virtual machines, mobile platforms and back end systems) to identify and solve the issues and fulfill service requests.
- Perform any regular deployment activities for middleware enhancements and new releases.
- Developing scripts to automate system activities.
- Creation and configuration of automated alarms generated by the event management systems.
- Utilizing the existing team applications and tools (knowledge base, Documentation database) to solve the issues.
Job Requirements
- 4-9 Years of experience
- Excellent command of English; written and spoken
- Linux knowledge is a must
- Windows knowledge is a plus
- HTTP knowledge
- Apache/IIS/Jboss/TomCat/Weblogic is a plus
- SQL Queries
- Any scripting language (Python/Bash.. etc)
- ITIL
- BMC Remedy or HPE monitoring (Sitescope or BSM or OMI or OO..etc)
