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Job Description
- Platform Ops Engineer is responsible to provide the IT support for Vodafone local markets as 2nd line team responsible for resolving complicated technical issues or escalating them to the vendors.
- The role includes maintaining the availability of the applications and their hosted servers, management of all the system components and development of scripts to automate the system activities.
- Maintaining the availability of the applications
- Performing all possible technical troubleshooting steps on mobile platforms and back end systems to solve the problems and service requests, including testing and QA of fixes.
- Determine if issues are application or software (triage)
- Regular Deployment activities for CMS enhancements and new releases
- Developing scripts to automate system activities
- Monitoring configuration
- User management configuration
- CMS (application) Management and configuration
- Troubleshooting & facilitating the Infrastructure and connectivity issues remotely for Vodafone markets (i.e., Vodafone Portugal, Greece, Ghana, etc) (DNS,Proxy, Firewalls)
- Utilizing the existing team applications and tools (knowledge base, Documentation database) to solve the incidents
- Ensure that the technical solution and root cause are clear and logic
- Prioritizing and managing several open cases at one time based on agreed Service Levels.
- Ensure that all incidents are solved within the agreed SLA
- Update the technical documentation and the team knowledge base.
- Ensure that the technical solution and root cause are clear and logical
- Prioritizing and managing several open cases at one time based on agreed Service Levels.
- Ensure that all incidents are solved within the agreed SLA
- Update the technical documentation and the team knowledge base
Job Requirements
Qualification / Experience:
- Bachelor of Computer Engineering/Computer Science or related discipline
- 1-2 years IT Support, system administration, web/software development experience
Technical skills:
- UNIX/Linux administration
- Technical knowledge in IT infrastructure technologies and connectivity techniques
- Continuous integration
- Workflow best Practice
- Security techniques and technologies
- Experience in LAMP stack would be desirable, particularly in MySQL and PHP
- Experience with Drupal would be desirable.
- Understanding and experience with Cloud-based systems such as PaaS or AWS would be extremely beneficial
- Development skills using (shell scripting, PERL,)
- Hands on experience for Revision control systems like SVN,GIT
- Working knowledge of monitoring and alerting systems (NewRelic, Nagios)
- Remedy experience is desirable
- ITIL Foundation certification is desirable.
- Application deployment management and risk mitigation
- Knowledge of Application performance & monitoring tools such as New Relic or AppDynamics would be desirable
- Ability to collaborate with third parties
- Understanding of the Cloud paradigm.
- Personal skills:
- Excellent communication skills and presentation skills.
- Self-motivated, detail-oriented
- Willing to work on shift basis and On-call
- Confident negotiation and online documentation (throughout the negotiation) in English
- Good understanding of the global cooperative team environment
- Understanding of the Telecommunications Market
- Working under stress, Multitasking, Dynamic and Customer oriented