Job Details
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Job Description
- Greet and welcome customers as soon as they arrive at the showroom (decency is needed)
- Register all data related to the customers as per the template
- Understand the needs of customers and direct them to the appropriate person sales/ customer service
- Collect survey data of the customers at the showroom included in the survey form
- Raise alarm if any survey gives an indication of customer dissatisfaction and make sure that it is directed to the right channels
- Answer, screen, and forward incoming phone/mobile calls
- Provide accurate information in –person and via phone
- Receive, sort and distribute daily mails, deliveries (if any).
- Ensure reception area is tidy and presentable with all necessary materials
- Able to analyze the data collected through the reception
