Operations Manager

.Operations & Facilities Management

• Develop and monitor SLAs for the portfolio of assets, and ensure that they are aligned to service delivery, customer expectations, and expectations from suppliers/service partners in order to achieve quality service delivery, effective supplier relationship management, and profitability. ISOP & SLA’s reports
• Monitor service delivery performance and lead the evaluation of suppliers’ performance within CFC to ensure the selection of appropriately qualified service providers/ contractors at the optimum price in order to deliver the expected quality of service. Monthly KPI’s
• Monitor and control the execution of maintenance contracts, review the preventive and corrective maintenance programmes, and supervise the implementation by employees or assigned contractor(s) through reviewing reports and spot-checking as appropriate to ensure the provision of quality maintenance works to the assets/ facilities (including maintenance to BMS, chillers, generators, HVAC, etc.).