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Technical Support Engineer

Zewail City
Giza, Egypt
Posted 5 years ago
143Applicants for1 open position
  • 37Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

Description:

  • Provide end-users with technical assistance in person or via different means such as phone, email and other electronic medium.
  • Research, diagnose, troubleshoot and identify solutions to resolve issues related to application use, design and configuration.
  • Verify and customize end user requests.
  • Assist with implementation testing and projects.
  • Assist with projects to roll-out enhanced or new functionality
  • Assist with new installations Network, Systems and Applications and software deployment
  • Assist with Network & Systems Monitoring.
  • Diagnose, troubleshoot, repair and maintain equipment and software.
  • Document customer complaints and escalate unresolved issues.
  • Assist with documentation of network and systems infrastructure.
  • Generate technical guides and user manuals.
  • Reporting tasks and utilization time

Job Requirements

Qualifications

  • From 3 to 5 years experience
  • Bachelors degree
  • Good Knowledge of Operating Systems (Windows 2003, 2008, 2012, and Win XP, Win7 &Win8)
  • Knowledge of Linux or Unix is a plus.
  • Experience with infrastructure services (Active Directory, Mail, DNS, DHCP & SQL) is a plus.
  • Knowledge of Virtual Machines & Cloud computing knowledge is a plus.
  • Experience of Network protocols.
  • MS Office, Computer HW & SW Background.
  • Engineering
  • Experience 3 - 5 Years.

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