Outbound Telesales Agent - German Speaker

Xceed -
6th of October, GizaPosted 5 years ago

18Applicants for30 open positions

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The successful candidate will be responsible for placing outbound telesales for various call campaigns.
You must have a commitment to customer satisfaction and an ability to make quick and accurate decisions. In this role, you will also be responsible for making outbound telesales calls using a call list and adhering to campaign processes and procedures.
You will be expected to achieve various campaign objectives including productivity and call conversion targets.

ROLE AND RESPONSIBILITIES

Make outbound telesales calls as per a call list using a contact management system.
Explain the product features and benefits and convince the customer to buy and/or subscribe.
Successfully overcome customer objections.
Achieve daily, weekly, and monthly targets on sales performance and quality.
Motivate self to keep up to date with knowledge of our products, pricing, promotions and procedures.
Ensure adherence to Data Privacy of customer information .
Maximize revenue opportunities by offering replacement options and cross selling products .
Adhere to documented processes and procedures, whilst taking customer satisfaction into account.
Communicate issues identified to Manager to minimize operational failures.
Escalate interactions to management as appropriate.
Take full accountability for First Contact Resolution.
Adhere to all role specific processes, procedures, scripts, and guidelines ability to sit for long duration at a desk on the phone wearing a headset.
Is able to work shift schedules including night and weekend shifts as per call campaign needs.

Minimum six months’ call center customer service / telesales experience in either an inbound or outbound telesales role.
Previous experience with an OTA, travel agency, airline, hotel, car rental, or other hospitality / leisure industry a bonus.
Familiar with contact management systems – Genesys desired.
Familiar with basic customer service/ sales metrics including conversion rate, average handling time, contact ratio, contact reason codes, attach rate, and revenue margin.
Understands how to read and interpret KPI performance reports.
Computer literate and proficient.
Ability to effectively apply soft skills including speaking and listening to gage the customer’s interest, adapt to their communication style, and successfully overcome objections.
Effective at problem solving and finding solutions.
Has the drive to achieve individual targets set to enhance the customer experience.
Has a pleasant phone voice and the ability to adapt to suit the individual customer.
Understands the importance of a positive end-to-end Customer Experience.
Is able to assess a situation and adapt as necessary.
Can multi-task like a true professional.