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Business Support Professional - Siemens Egypt

SIEMENS
Cairo, Egypt
Posted 5 years ago
102People have clicked1 open position
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Job Details

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Job Description

What are my responsibilities?

  • Ensure workplace IT solutions are used effectively and in line with IT standards and Information Security rules.
  • Consult and facilitate user interaction with ordering of IT services/assets.
  • In charge for the Request Management process
  • Accountability & responsibility for satisfactory resolution of all end user related queries, feedback, issues & complaints.
  • Incident resolution monitoring and reporting from end user perspective and ensuring service provider adherence to agreed SLAs.
  • Improve requirement definition by user feedback and support experience, thus improve quality of final solution
  • Identify and submit functional improvements of current services to enhance end user experience based on user feedback and/ or recurring complaints/incidents
  • Participate in quality gate for projects and new services to represent end user perspective and ensure enhanced user experience.

Job Requirements

  • Good knowledge and experience of Siemens businesses and their specific requirements
  • Proven knowledge of Siemens methods and tools

Methodologies:

  • Extensive knowledge of Siemens Policies, Procedures and standards
  • Quality Improvement and Change management methodologies expertise
  • Collaboration and Communication across Teams, Departments and Countries
  • Strong customer focus orientation
  • ITIL V3 experience. Mainly Incident and problem management
  • Leadership / motivator / facilitator / team developer

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