Inland Customer Experience Associate
Maersk -
Cairo, EgyptPosted 5 years ago80People have clicked1 open position
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Job Description
Inland Customer Experience Associate, with experience in logistics and customer handling who can help the company achieve its strategy in being a global integrator of container logistics
We offer
- A truly international, open and engaging working environment in a modern working location.
- Value and team-based leadership
- Improve system & process knowledge
- A wide range of international career opportunities.
- Opportunities for personal and professional growth in a dynamic environment.
Key responsibilities
- Manages the end to end shipment process in compliance with all company procedures
- Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders
- Hunts leads and follows up on opportunities for new customers, lost or inactive accounts as well as regular accounts
- Is fully responsible for customer satisfaction and has experience with customer interaction
- Builds strong relationships with the customer; understands the customer's business, service needs, drivers and desires
- Delivers a positive customer experience for all customers and ensures a smooth execution of the end to end shipment lifecycle by working closely with the customer and internal teams
Job Requirements
- At least 2 years’ experience in logistics
- Bachelor’s or Advanced degree in logistics is an advantage
- Strong process oriented approach to work and excellent attention to detail.
- Resilient team player who is goal-orientated and demonstrates a high level of commitment with the ability to work under minimal supervision
- Ability to multi-task at a high level
- Excellent Written and Verbal skills with people at all levels across the organization in English.