Quality Manager
Umano -
Nasr City, CairoPosted 5 years ago155Applicants for1 open position
- 71Viewed
- 6In Consideration
- 0Not Selected
Job Details
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Job Description
- Oversees contact center quality assurance programs.
- Establishes standards governing customer interactions and implements monitoring programs.
- Designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree.
- Typically reports to a head of a unit/department.
- Supervises a group of primarily para-professional level staffs.
- Makes day-to-day decisions within or for a group/small department.
- Thorough knowledge of functional area and department processes.
Job Requirements
- Typically requires 5-8 years’ experience in the related area as an individual contributor.
- Standard deviation professional.
- Certified Lean six sigma.
