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Job Description
- Being a SPOC for SITA customers’ virtual private networks located worldwide on IP layer network level.
- Providing operational maintenance of the designated VPNs.
- Preparing/validating/releasing configurations on SITA customers network devices managed by Orange Business Services according to the services requested.
- Preparing/validating/releasing configurations on Orange Business Services backbone (Provider Edge devices) to provide the services requested by the managed VPNs.
- Releasing the End-to-End testing with the Customers and Order Management entities according to the SITA New Model.
- Providing level 4 support for fault issues
- Documenting the VPN design and make it available to the operational entities
- Providing quarterly tests on managed VPN according to SITA model rules
- Meeting the targets set by the management with regards to customer satisfaction.
- Meeting the targets set by the KPIs.
- Performing other similar or related tasks as required by the job.
Job Requirements
- Cisco Routing and switching expertise essential. Voice/IPT, IPSec, DSL, OSPF, EIGRP, BGP4, RIPV2, MPLS VPN, Dial Solutions, QoS, Cisco Wireless.
- Fluent in both spoken and written English.
- Good time management, and organizational skills
- Proactive, self motivated and determined attitude.
- Problem solving skills.
- Good interpersonal and communication skills.
- Educational background:
- Bachelor degree in telecommunications field.
- Cisco knowledge (Cisco Certified Networks Professional [CCNP].
- Professional Experience:
- 3-8 years experience in a service provider network environment.
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