Account Executive
SOKNA -
Zamalek, CairoPosted 3 years ago21Applicants for3 open positions
- 20Viewed
- 8In Consideration
- 5Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
SOKNA is looking for an Account Executive . The ideal candidate is an excellent communicator with outstanding organizational and coordination skills. Someone who enjoys big challenges and who’s hungry to learn and grow. S/he must be devoted to customer satisfaction and be naturally keen on delivering at high-quality standards. If you have these great qualities and are looking to build something meaningful to the community, we can’t wait to meet you!
Responsibilities:
- Handle calls and inquiries from families encountering loss.
- Efficiently present our services and capture necessary information to make services’ arrangements
- Understand customers’ preferences and persuade them to select the most suitable services that meet their needs
- Flawlessly coordinate the field teams and 3rd party vendors to deliver outstanding quality services that meet our company’s high standards
- Meticulously follow the company’s process while thinking about how to constantly improve it and propose optimizations
- Problem-solve issues on the fly or quickly escalate to management when appropriate to ensure 100% customer satisfaction
- Use SOKNA’s internal platform to track and document the services we execute and capture learnings we can use to enhance operations
- Consistently communicate and follow up with customers and family members throughout the day of their loss and beyond
Job Requirements
- A Bachelor's degree with 1- 4 years of work experience
- Highly organized and detail oriented
- Process-driven with solid multi-tasking capabilities
- Effective communication skills with strong focus on customer satisfaction
- Excellent in spoken and written English and Arabic
- Experience within a Dispatch work environment is a plus
Featured Jobs
Similar Jobs
- Account ExecutiveFawry for Banking Technology and Electronic Payments S.A.E - 6th of October, Giza1 month ago