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Account Executive

SOKNA
Zamalek, Cairo
Posted 3 years ago
21Applicants for3 open positions
  • 20Viewed
  • 8In Consideration
  • 5Not Selected
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Job Details

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Job Description

SOKNA is looking for an Account Executive . The ideal candidate is an excellent communicator with outstanding organizational and coordination skills. Someone who enjoys big challenges and who’s hungry to learn and grow. S/he must be devoted to customer satisfaction and be naturally keen on delivering at high-quality standards. If you have these great qualities and are looking to build something meaningful to the community, we can’t wait to meet you!

Responsibilities:

  • Handle calls and inquiries from families encountering loss. 
  • Efficiently present our services and capture necessary information to make services’ arrangements
  • Understand customers’ preferences and persuade them to select the most suitable services that meet their needs
  • Flawlessly coordinate the field teams and 3rd party vendors to deliver outstanding quality services that meet our company’s high standards
  • Meticulously follow the company’s process while thinking about how to constantly improve it and propose optimizations
  • Problem-solve issues on the fly or quickly escalate to management when appropriate to ensure 100% customer satisfaction
  • Use SOKNA’s internal platform to track and document the services we execute and capture learnings we can use to enhance operations
  • Consistently communicate and follow up with customers and family members throughout the day of their loss and beyond

Job Requirements

  • A Bachelor's degree with 1- 4 years of work experience
  • Highly organized and detail oriented
  • Process-driven with solid multi-tasking capabilities
  • Effective communication skills with strong focus on customer satisfaction
  • Excellent in spoken and written English and Arabic
  • Experience within a Dispatch work environment is a plus

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