Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
We are searching for a Customer Service Representative to act as a point of contact to support service users and customers, reporting issues, requesting information, access, or other services.
Responsibilities:
- Responds to common requests for service by providing information to enable fulfilment.
- Promptly allocates unresolved calls as appropriate.
- Maintains records, inform users about the process and advises relevant persons of actions taken.
- Receiving and handling requests for support.
- Responds to a broad range of service requests for support by providing information to fulfil requests or enable resolution.
- Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate.
- Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues.
- Contributes to the creation of support documentation.
Job Requirements
Qualifications:
- Bachelor’s Degree.
- Experience in customer support/technical support role: (1-2) years.
- English proficiency: Good (Speaking), Very Good (Written).
- Ready to start the training.
- Very Good communication Skills.
Benefits:
- Salary paid in the US $.
- Premium Medical Insurance [Employee + Family].