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Customer Service Representative

SURE International Technology
Nasr City, Cairo
Posted 5 years ago
135Applicants for2 open positions
  • 129Viewed
  • 45In Consideration
  • 84Not Selected
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Job Details

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Job Description

We are searching for a Customer Service Representative to act as a point of contact to support service users and customers, reporting issues, requesting information, access, or other services.

Responsibilities:

  • Responds to common requests for service by providing information to enable fulfilment.
  • Promptly allocates unresolved calls as appropriate.
  • Maintains records, inform users about the process and advises relevant persons of actions taken.
  • Receiving and handling requests for support.
  • Responds to a broad range of service requests for support by providing information to fulfil requests or enable resolution.
  • Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate.
  • Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues.
  • Contributes to the creation of support documentation.

Job Requirements

Qualifications:

  • Bachelor’s Degree.
  • Experience in customer support/technical support role: (1-2) years.
  • English proficiency: Good (Speaking), Very Good (Written).
  • Ready to start the training.
  • Very Good communication Skills.

Benefits:

  • Salary paid in the US $.
  • Premium Medical Insurance [Employee + Family].

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