Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
Key responsibilities:
- Own the customer pipeline for Teams Adoption in Gulf region, alongwith executive reporting
- Maintain and drive a customer improvements feature backlog
- Drive design and development for specific customer issues to unblock adoption, then turn them into general solutions (new features), toolkits, documentation, etc with special focus on local region/market needs.
- Identify broader and/or latent trends and opportunities in market to drive longer-term investments and product shifts
- Directly manage multiple key customer accounts in region as part of a team to manage strategic customers through their adoption lifecycle
- Build Team capabilities in verticals and regions to complement depth customer engagements
- Support OneList and other sales signals activities
- Create a Teams-specific customer connection events
- Contribute to the overall product strategy and roadmap, as well as stay in sync with end-user features and service infrastructure
Job Requirements
- 8+ years of direct customer engagement experience, either in an engineering role with a strong customer focus, or a field role with a strong technical focus
- Track record of guiding large referenceable accounts from evaluation all the way through deployment at scale
- Deep understanding of Microsoft field roles and rhythm of business and ability to engage with the field, and leverage them as a force multiplier for adoption
- Ability to wear many hats and learn quickly, and the temperament to lead a change in direction when needed
- Creative and critical thinking about customer programs and product capabilities
- Innate curiosity and ability to self-start in an ambiguous and rapidly-changing startup environment
- Strong project management, leadership, and cross-group collaboration skills
- Excellent in-person presentation skills with executives, IT staff, and end users; able to pivot quickly and adapt messaging to suit a range of audience technical levels and requirements
- Solid understanding of collaboration technology and global cloud services, and general ability to ramp up and go deep in new technical areas
- Good problem-solving skills and ability to think strategically
- Prior experience driving customer adoption of Skype for Business or related products is desired
- Bachelor’s degree in Computer Science or related field is desired
