Customer Support Agent
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Job Details
Skills And Tools:
Job Description
About Foodics
Foodics has revolutionized the foodtech scene in UAE, Saudi Arabia and the rest of the Middle East since 2014, and is steadily growing across the GCC region.
Foodics offers a cloud-based all-in-one restaurant management system on an iPad in English and Arabic. With multiple add-on iOS apps and building on more, thousands of restaurants, food trucks, cafes and fast-food chains in the Middle East are hiking their revenues and building their relationships with diners.
Offering high tech solutions and real-time management, Foodics powers its clients and provides a unique style of dining fit for the future.
We’re looking for a dynamic and energetic Customer Support Agent.
Location: Cairo, Egypt
Main tasks and responsibilities
- Respond to customer queries in a timely and accurate manner via phone, email or chat
- Identify customer needs and assist customers use specific features
- Update internal FAQ with information about technical issues and useful discussions with customers
- Follow-up with customers to ensure their technical issues are resolved
- Share feature requests and effective workarounds with the Product team
- Gather customer feedback and share with Support Manager
- Analyze and report product malfunctions to Support Manager
Job Requirements
Skills and experience
- Must have a background on Information Technology
- Fluent in English and Arabic is a must
- Systematic and well-organized
- Must have strong and excellent communication skills
- Knowledgeable in using and handling Zendesk tickets, Live chat, Telegram, Inbound calls, Salesforce and Zoho CRM.
- Excellent communication and presentation skills
- Strong phone contact handling skills and active listening
- Exceptional problem-solving skills, has the ability to effectively interpret and process a variety of instructions and requests whether verbal or written
- Flexible and has ability for multi-tasking
- Willing work on morning shift (8 AM to 5 PM) or night shift (5 PM to 2 AM) in Kingdom of Saudi Arabia (KSA) time-zone
- Passion for Food and Restaurants
Join us and let's build the #FutureRestaurant together
