Job Details
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Job Description
- Operation and level 2 support of Solaris, Red hat, AIX and different Windows servers versions.
- Operation and level 2 support of VMware, Solaris, Red hat, AIX and different Windows servers versions,Citrix, Apache, IIS, Tomcat, Boss, HP printing solutions, Veritas cluster solution, IBM WebSphere web, Control, Dollar-Universe and other applications.
- Deploying Patches of platforms, applications, and services.
- Performing changes on existing platforms and services.
- Incident management of Internal and customers platforms, applications, and services
- Proactive administration and support tasks.
- Monitoring and health checks for platforms.
- Ensuring the backup of all platforms according to backup plans
- Providing incident management out of business hours based on on-call plan.
- Populating the configuration management tool (2im, WH password, IP Manager, etc).
- Populating SharePoint and technical data repository with technical and process documents.
- Work closely with Monitoring, CTS2, and DCSC L1 teams, System teams, ITSCM, project managers, and process owners as well as Customers.
Job Requirements
Skill Profile:
- 3+ years of experience with the L2 support model and a good understanding of how to improve the Operational service level provided to their dedicated customer
- Proven working experience in Tomcat administration& troubleshooting
- Proven working experience in Windows.
- Excellent understanding of customer platforms in Private Infrastructure
- participated in new implementations and migrations projects for productions environment
- Proven working experience in Jboss administration& troubleshooting
- Proven working experience in installing, configuring and troubleshooting Windows, UNIX/Linux based environments.
- Solid virtualization experience, preferably in Vmware
- Solid Experience with workload automation software (BMC Control M, DollarUniverse)
- Experience with Citrix Xen App Configuration and Administration