Browse Jobs
For Employers
Post JobLog inGet Started

Customer Service Team Leader (Alexandria)

Intelcia
Alexandria, Egypt
Posted 5 years ago
158Applicants for10 open positions
  • 158Viewed
  • 2In Consideration
  • 156Not Selected
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Optimize CSRs performance from both a quality and efficiency perspective
  • Provides statistical and performance feedback and coaching on a regular basis to each team member.
  • Address disciplinary and/or performance problems according to company policy.
  • Identify training needs and maintain all Nestle R&D specific training material
  • Drive knowledge transfer within the team
  • Roster distribution to achieve the target
  • Provide input/feedback to Management team where required
  • Remain well versed in Call Monitoring policies, procedures, standards and documentation

Job Requirements

  • We are looking for Team Leaders who can provide not only a superior customer experience , but can also demonstrate operational excellence (service level, quality, productivity, policy adherence, etc.)
  • Min years of exp : 2 years
  • Language Proficiency : Excellent written and Spoken English

Featured Jobs

Similar Jobs

Search other opportunities
JobsCustomer Service/SupportCustomer Service Team Leader (Alexandria...