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Job Description
- Provide helpdesk support and resolve problems to the end user’s satisfaction
- Monitor and respond quickly and effectively to requests received through the IT
- helpdesk
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out
- based on priority
- Modify configurations, utilities, software default settings, etc. for the local
- workstation
- Utilize and maintain the helpdesk tracking software
- Document internal procedures
- Assist with onboarding of new users
- Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive,and any additional specialized equipment
- Install, test and configure new workstations, peripheral equipment and software
- Maintain inventory of all equipment, software and software licenses
- Manage PC setup and deployment for new employees using standard hardware, images and software.
- Assign users and computers to proper groups in Active Directory.
- Perform timely workstation hardware and software upgrades as required.
- Experience at ERP Microsoft Dynamics.
- Support Security Systems, Cameras and CCTV.
Job Requirements
- Bachelor’s Degree in Information Systems, Business, Communications or related field.
- 2 years of relevant technical experience
- Experience in ERP system.
- Language: Advanced English
- Computer skills: Advanced Level
- Highly motivated, highly active, detail oriented, problem solving, analytical skills are a MUST.
- Technical Understanding, Process Improvement, Data Processing, Networking
- Knowledge, Presenting Technical Information, Written Communication, Operating
- Systems, Reporting Skills, Client Relationships, Documentation Skills.
