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Job Description
- Answering incoming telephone calls, determining purpose of callers, and forwarding calls to appropriate personnel or department.
- Ensuring that appropriate customer service is provided during phone and person to person contacts with health care consumers, other staff members and external suppliers.
- Insuring patient has all necessary paperwork for further testing.
- Responding to consumers concerns or complaints by recording these or referring the person to another team member.
- Maintain secure and confidential patient files in the computerized patient information
- Maintains reception area in neat and orderly condition.
- Performing typing, scanning and filing duties accurately.
- Ensuring incoming and outgoing mail is processed promptly.
- Other duties as assigned.
Job Requirements
- Bachelor's Degree in any discipline.
- Strong multi-tasking skills.
- Strong verbal and written communication skills.
- Excellent written and spoken English.
- Ability to work independently on assigned tasks as well as accept direction on given assignments.
- Ability to work in a stressful environment
- Medical background is preferable.