Job Details
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Job Description
Main Tasks:
- Solve complex technical customer issues that have been escalated from the 1st level support;
- Replication / duplication of product issues reported by customers;
- Perform diagnostic research and analysis related to product symptoms;
- Document all cases and findings in case management tracking tool
- Perform complex problem solving, data collection and software upgrades;
- Develop effective working relationships with customers, co-workers and cross departmental personnel;
- Document customer information and recurring technical issues to support product quality programs and product development
Job Requirements
- Electrical/Communication Engineer ( Must)
- Minimum 1 years of experience- Maximum 5 years in Automation and Control ( Must).
- Triconex Certified Engineer, with a very good Knowledge in Triconex system ( Must).
- TUV certified ( Plus)
- CCNA certified (Preferred).
- Previous experience work on FAT/sites for Triconex projects (Preferred).
- Willing to travel if needed.
- Fluency in English Speaking, Writing, and Reading.
- A good team player.
- Ability for self-study.