Job Details
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Job Description
Main Tasks:
- Solve complex technical customer issues that have been escalated from the 1st level support;
- Replication / duplication of product issues reported by customers;
- Perform diagnostic research and analysis related to product symptoms;
- Document all cases and findings in case management tracking tool;
- Perform complex problem solving, data collection and software upgrades;
- Develop effective working relationships with customers, co-workers and cross departmental personnel;
- Document customer information and recurring technical issues to support product quality programs and product development
Job Requirements
Main Requirements:
- Bachelor's or Engineer’s Degree in communication, Electrical Engineering or related discipline;
- Minimum of 1 years of experience- Maximum 6 years with customer support or application engineering role in a process control environment,
- Solid experience with Foxboro distributed control systems (DCS);
- Previous background in computer networking, including installations, setup, and troubleshooting;
- Previous experience in troubleshooting Network and PC operating systems and advanced LAN and WAN concepts;
- Good knowledge of Microsoft Operating System;
- Solid experience with Network/server configuration and administration;
- Willingness and flexibility to travel (up to 10 - 15% may be required);
- Strong customer focus;
- Very good communication skills & Problem solving skills.
