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Job Description
- Manage the CS&Q in the Distribution Center
- VOC
- Interact regularly with customers to better understand their expectations and concerns
- Represent the voice of customer and drive the customer centricity within the entity
- Influence the decision process of their entity to always take into account the voice of the customers (SPS,etc.)
- Contribute to improving customer satisfaction and achieving quality goals by defining, implementing and managing action plan
- Quality excellence
- Run CS&Q related processes (Issue to Prevention ) with a particular attention to BRE, RCM and P2P – major actor on stock containment actions
- Run the Product Return Management (Commercial and rebalancing returns, Analysis and Expertise Center if any)
- Drive Quality Excellence in Supply Chain (from Suppliers to Customers : receiving, picking, packing, shipping, transportation, etc …. )
- Is responsible for the quality of adapted product s manufactured by local adaptation line of the Dc, and incoming control of brand labeled product and local components
- Drive the relevant quality programs and methods (8D, Lean 6 sigma, SPS, etc.) to ensure continuous improvement
- Consolidate all Non Quality Costs , CCL, service level follow up and drive improvement actions
- Alert the management on issues
- Contribute to the Tailored Supply Chain implementation
- Quality system
- Implement the Schneider quality policy, define CS&Q roles, targets and objectives within the entity
- Advocate to drive and implement the Global directives and policies
- Manage the Quality Management System of the entity
- Management& networking
- Network continuously with CS&Q teams to ensure their entity's needs are understood and considered
- Identify & capitalize on best practices in quality
- Ensure the right level of competency for the CS&Q teams
Job Requirements
- Minimum Qualification: Bachelor Degree
- Minimum Experience: 10 years of CS & Q .