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Customer Satisfaction & Quality Manager

Schneider Electric
Cairo, Egypt
Posted 5 years ago
305People have clicked1 open position
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Job Details

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Job Description

  • Manage the CS&Q in the Distribution Center
  • VOC
  • Interact regularly with customers to better understand their expectations and concerns
  • Represent the voice of customer and drive the customer centricity within the entity
  • Influence the decision process of their entity to always take into account the voice of the customers (SPS,etc.)
  • Contribute to improving customer satisfaction and achieving quality goals by defining, implementing and managing action plan
  • Quality excellence
  • Run CS&Q related processes (Issue to Prevention ) with a particular attention to BRE, RCM and P2P – major actor on stock containment actions
  • Run the Product Return Management (Commercial and rebalancing returns, Analysis and Expertise Center if any)
  • Drive Quality Excellence in Supply Chain (from Suppliers to Customers : receiving, picking, packing, shipping, transportation, etc …. )
  • Is responsible for the quality of adapted product s manufactured by local adaptation line of the Dc, and incoming control of brand labeled product and local components
  • Drive the relevant quality programs and methods (8D, Lean 6 sigma, SPS, etc.) to ensure continuous improvement
  • Consolidate all Non Quality Costs , CCL, service level follow up and drive improvement actions
  • Alert the management on issues
  • Contribute to the Tailored Supply Chain implementation
  • Quality system
  • Implement the Schneider quality policy, define CS&Q roles, targets and objectives within the entity
  • Advocate to drive and implement the Global directives and policies
  • Manage the Quality Management System of the entity
  • Management& networking
  • Network continuously with CS&Q teams to ensure their entity's needs are understood and considered
  • Identify & capitalize on best practices in quality
  • Ensure the right level of competency for the CS&Q teams

Job Requirements

  • Minimum Qualification: Bachelor Degree
  • Minimum Experience: 10 years of CS & Q .

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