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Job Description
- Understand customer needs and requirements to develop effective quality control processes
- Devise and review specifications for products or processes
- Ensure adherence to health and safety guidelines as well as legal obligations
- Supervise technicians and other staff and provide guidance and feedback
- Solicit feedback from customers to assess whether their requirements are met
- Submit detailed reports to appropriate executives
- Drive continuous improvement in the quality programs
- Assure internal specification and governmental regulatory compliance
- Lead preparation and follow up for all internal or external quality audits
- Review and evaluate Consumer Complaints. Provide investigation support to Corporate
- Own a Safety Key Element
- Define, implement and manage tactical and strategic QA plans and initiatives to include processes, tools, artifacts and skills.
- Conduct market research to determine leading QA agile practices and technology and integrate "best practices" into the environment.
- Collaborate with project teams working on strategic initiatives as appropriate for the project (e.g. Project Management, Business Analyst, service enhancement etc.) to implement and evolve efficient quality-focused processes
- Continually enhance own skills and build knowledge in all aspects of the organization, the business and information systems
- Work with the Application Development and IT Operations teams to provide technical leadership in the definition, development and maintenance of the testing environments
- Review services, processes and systems on an ongoing basis to determine where improvements can be made
Job Requirements
- Proven experience as quality manager
- Conscientious and responsible
- Full experience on ISO 9001 process in terms of certification , audit, and process creation and documentation
- A keen eye for detail and a results driven approach
- Outstanding communication skills
- Excellent organizational and leadership skills
- In depth understanding of quality control procedures and relevant legal standards
- Excellent math abilities and working knowledge of data analysis/statistical methods
- BSc/ Ba in business administration or relevant field
- Certification of quality control is a strong advantage (ISO 9000 , six sigma black belt etc.)
- Auditing experience is a plus
- 5+ years quality management experience
- Excellent analytical and problem solving skills
- Strong knowledge of calibration and ability to read blue prints
- Impeccable communication, presentation and organizational skills