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Job Description
- Receive the training order from the Business Development Department.
- Coordinate the logistics of the training sessions ensuring the event success with 100% accuracy including the following.
- Hotels reservations (meeting room, coffee breaks, lunch) when needed.
- Client private premise meeting room checkup and set up “Tables, flow-charts data show…etc” as agreed between client and client partner.
- Follow the check list before the session.
- Order materials from store & check the quality of the materials.
- Prepare the experiential training program’s material.
- Prepare the systems kits needed in the session.
- Send the pre-work e-mails for participants.
- Follow up with the participants via email and phone to answer any questions concerning
- the pre-work.
- Prepare the participants’ attendance sheet, certificates, contact info sheet & evaluation forms.
- Responsible for the equipment before, during & after the session.
- Consolidate the participants’ feedback through the evaluation system.
- Coordinate training materials storage.
- Provide full support to all internal & external customers.
- Proactively handle client’s requests and complaints.
- Reports to management recommendations regarding products & customer service.
- Reports shortage in materials & products to brand coordinator for reordering.
- Maintain highest coordination levels with all other departments.
- Building Relations and Increasing Customer Satisfaction
- Temporarily meet plans for maximizing opportunities for selling products to achieve company targets.
- Maintain customer records by updating account information.
- Address any customer inquiries and ensure that they are dealt with according to the company standards.
- Deal and respond to complaints or channel them to the right managerial level.
Job Requirements
- Own a car.
- Fresh Graduate.
- Very good command of English.
- Excellent communication & presentation skills.
- Excellent computer skills.
