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Microsoft Unified Communications Implementation Expert

Orange Business
Nasr City, Cairo
Posted 5 years ago
15Applicants for1 open position
  • 0Viewed
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Job Details

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Job Description

  • Accountable for delivery of services by an application, a set of applications, a shared platform, or an infrastructure service.
  • Act as the key point of contact for the “Project Manager” (PM) or “Service Implementation Coordinator” (SIC) , regarding the Microsoft Unified Communications services implementation under his responsibility; he is in direct relation with the Microsoft Unified Communications Engineering and operation teams.
  • Building configurations as per design, recommendations and detailed procedures developed by Engineering Team of platforms like: MS Exchange, MS Lync (S4B) (Skype for Business), MS SharePoint, MS Office 365, AD, DNS,…etc.
  • Have a global view of the project architecture and services to be provided to the customer
  • Participate to regular project status meetings (internal and/or with customer)
    Configure (or make requests for) the operational tools : Monitoring, Backup, Change, Incident, Reporting
  • Participate to create/update the documentation about the implementation and configuration (technical documentation, procedures, processes) by his effective feedback
  • Update internal configuration repository regarding the project
  • Run the tests, validation and internal acceptance of the services
  • Help trouble-shoot and fix issues during the build phase
  • Support customer during customer acceptance and till finalizing the handover to operation
  • Owns or is involved in the handover to Operations task, and manage priorities.
  • Attends CABs if there is an expansion for an operational platform or new implementation on a shared platform.
  • Present to the Messaging CAB the implemented platform to handover it to the operation team.
  • Maintain the built platform up to date with the engineering recommendation till its handover from Build to RUN
  • Manages the implementation of complex releases, WSUS,….etc.

Job Requirements

  • BSc of Telecommunications, Electronics, Computer Sciences, Information Technology
  • Min. of 5 years’ experience
  • Min. of 2 years hands-on experience in implementation
  • Good Knowledge of OTL, OWA, RPC/HTTP, OMA
  • Good knowledge of Power Shell scripting
  • Good knowledge of IP networks, VoIP protocols (SIP), Firewalls, IIFP, MIIS
  • MCSA Server Infrastructure is a must (70-410, 70-411, 70-412)
  • MCSE Communications is a must (70-336, 70-337 & MCSA Comm.)
  • MS Lync Depth Support Engineer is a plus (70-338)
  • MS SharePoint & Exchange knowledge/certification is a plus
  • SONUS GWs Knowledge is a plus
  • Solid knowledge of signaling protocols including tracing and interpretation of: ISDN (BRI/PRI), R2, H323, MGCP, SIP, SCCP"
  • Interpersonal skills:
  • Good communication (written and spoken)
  • Coordinate transversal teams
  • Good time management
  • Manage conflicts
  • Pro-active approach to work
  • Customer oriented
  • Problem ownership
  • Team players
  • Fluent in English (written and spoken)
  • French is a plus

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