Customer Service Agent
Nile Air -
Sheraton, CairoPosted 5 years ago414Applicants for2 open positions
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Job Details
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Job Description
- Services passenger phone calls and answers travel-related inquiries.
- Books airline tickets for our passengers.
- Provides guidance through the appropriate airline procedures.
- Utilizes scripts/standard workflow processes.
- Communicates travel itineraries, fare rules/regulations, confirmation numbers, cancellation policies and information, upgrades, seating confirmation, and industry updates via phone, e-mail, Live Chat and Social Media to our passengers.
- Resolves and documents all complaints through our complaint management system.
- Tracks and follows up on all pending requests and complaints to ensure all promised timelines are met.
- Communicates relevant updates and escalations to the designated Team Leader and team members.
- Attends ongoing training to enhance knowledge, skills, and abilities when required as scheduled.
- Performs special assignments as directed by management.
- Attends department meetings to discuss updates, industry changes, policies, client specific information, process improvements, challenges and best practices.
Job Requirements
- Very Good Command of English.
- Very Good Computer Skills.
- Adaptability / Flexibility.
- Problem Solving.
- Listening Skills.
- Must be a Graduate.
- Call Center Background is preferable.
- Amadeus User is a plus.
