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Job Description
Responsibilities :
- Create, maintain and update manuals, procedures, specifications, installation instructions, training material, help center contents & knowledge base and other types of contents/documents.
- Design and establish style guidelines and standards for texts and illustrations to meet business needs.
- Create, compile and deliver software developmental documentation packages.
- Review, revise, modify or edit documents prepared by others.
- Compile, organize and write online help files to support end-users.
- Write technical documents in compliance to the company’s established standards and guidelines.
- Evaluate and recommend revisions to standards and guidelines.
- Determine the needs of end users of technical documentation
- Study product samples and talk with product designers and developers
- Work with technical staff to make products easier to use and thus need fewer instructions
- Organize and write supporting documents for products
- Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding
- Select appropriate medium for message or audience, such as manuals or online videos
- Standardize content across platforms and media
- Gather usability feedback from customers, designers, and manufacturers
- Identify the needs and gather requirement from Marketing, Sales and presales accurately to design the best fit technical documentation and customer proposals and build relevant content standards and templates to be use by the organization
- Solution Planning and Design the look and feel for each content type to meet the industry standard and set the same for Winhgroup.
- Assist Sales and presales teams on sales cycle from solution proposal license advisement and presentations and gather information.
- The Proposal Technical Writer role requires a collaborative team member who can effectively work across all levels of Winhgroup, gathering information and producing critical content under tight deadlines. The candidate must be able to proactively engage with key stakeholders to ensure that all written content is appropriate and up to the highest quality standards, while maintaining complete fidelity to accuracy and proper handling of sensitive or classified data.
- The Proposal Technical Writer must be an outstanding writer with the ability to convey complex technical product solution in a highly readable, customer-focused format.
- The Proposal Technical Writer must be able understand Product requirements, synthesize technical discussions with Winhgroup Marketing, Sales and presales resources and leverage existing documentation to develop effective classified and unclassified responses including both written and graphic content
Job Requirements
- Strong organization skills for content management and collaboration
- Excellent technical writing skills and ability to create new content in response to emerging requirements while leveraging approved content and approaches
- Strong presentation skills
- Handled at least 3 major products end to end documentation including but not limited to user guides, training guides, release notes, help center, knowledge base contents.
- Innovative & research management skills.
- Demonstrated communication effectiveness, and good management discipline.
- Ability to foster trusting relationships with colleagues and clients.
- In-depth knowledge of MS Word and familiarity with graphics applications such as Adobe Illustrator, Adobe InDesign, MS Visio or similar graphics tools
- Ability to review and correct material for content, style, and compliance with internal and external standards
- Ability to document complex technical, legal, and compliance concepts and processes in a clear and concise manner in both written and graphic formats
- Strong eye for grammatical, spelling, and other editing errors
- Proven ability to meet aggressive timelines with limited resources
- Capability to handle sensitive material in compliance with all internal and external requirements
- Ability to work with company stakeholders across functional competencies and management levels
- Experience in the Enterprise IT products in different industries. experience in content management products is a plus
- Ability to work on multiple projects simultaneously
- The right candidate will have “how can I help” and “we can solve it “attitude”
