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Job Description
- Act as the focal point of contact with existing customers, answer their queries and increase client satisfaction.
- Contact clients to understand their requirements.
- Provide after-sales support to retain customers
- Ensure prompt and accurate answers to clients’ queries.
- Build strong client relationships, through regular communication.
- Report on the status of accounts.
Job Requirements
- Proven work experience as an Account Manager or relevant customer relation role
- Strong (verbal and written) communication skills with an ability to build relationships
- Effective presentation and negotiation skills
- Good time-management skills with a problem-solving attitude
- BSc degree in Business Administration, Marketing or relevant field.
