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Job Description
Customer Care Team leader is needed for Ennwa Company for Business Development
Job Duties
- Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.
- Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
- Writes and administers performance reviews for skill improvement.
- Assists the manager with daily operation of the call center to include the development, analyses and implementation of staffing, training, telemarketing, and scheduling.
- Works as a member/leader of special or ongoing projects that are important to area/process improvement.
- Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives.
Job Requirements
Qualifications & Requirements
- Education: Bachelor Degree.
- Excellent written and spoken communication skills.
- Good Command of English Language.
Benefits
- Attractive salary.
- Social Insurance.
- Medical insurance.
- Comfortable work environment.
