Operations Support Engineer

Vodafone Egypt -
Cairo, EgyptPosted 5 years ago

93Applicants for1 open position

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Provide a second level of escalation (L3 support) for Vodafone Group Enterprise applications.
Proficient on supporting any application based on Linux, or Windows and VMware and virtualization either clustered, and or load balanced.
Works on assignments that is extremely complex in nature where a high degree of independent judgment, initiative and technical knowledge are required to resolve problems.
Works independently and has ability to handle most unique situations.
Own various technical projects in the application management space across service (VDM).
Participates and provides inputs towards implementation of various hardware and software policies and procedures / support and maintenance.
Involved in performance analysis, capacity analysis and configuration management for servers.
Be able to learn new technologies and then train and lead resources on the technical procedures required for deployment.
End to End ownership of supported services and acts as mentor for L1 support professionals, participates in training sessions for new comer.
Responsible of maintaining and achieving the agreed SLA.

Bachelor’s degree in Computer Science or related field
2-6 years of previous release and/or project management experience, (Solid understanding of project management principles preferred)
3-6 years of experience in information systems operations environment in systems analysis or development
Advanced knowledge of software development life-cycle
Demonstrated ability to coordinate cross-functional work teams toward task completion
Demonstrated effective leadership and analytical skills
Advanced written and verbal communication skills are a must