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Job Description
- Creating an inspiring team environment with an open communication culture.
- Develop a strategy the team will use to reach its goal.
- Listen to team members’ feedback and resolve any issues or conflicts.
- Create and maintain leads and target lists for potential new customers over the phone.
- Devising a process propelled work-flow for telemarketing or sales and also help in piloting follow ups and qualifications.
- Making team reimbursement arrangements and performance metrics.
- Develops strategies to promote team member adherence to company regulations and performance goals.
- Extend call scripts that helps telemarketers with lead qualification and generation.
- Placing and advertising the organization’s product to the clients.
- Administering telemarketers to persuade the clients to buy the company’s services and products.
- Renewing the client relationship management structure with fresh contacts.
- Coach team members on the best ways to carry out their duties by transferring expert knowledge to them to boost their skills.
- Conducts team meetings to update members on best practices and continuing expectations.
- Evaluate sales records periodically to make balances and ensure that sales figures tally with number of goods sold.
- Implement all of company policies and ensure his/her team are working with it.
- Provides encouragement to team members, including communicating team goals and identifying areas for skill checks
- Build a perfect relationship with the client.
- Listen to the quality department to improve his/her productivity.
- Save the client satisfaction.
- Presents the monthly reports to our GM.
Job Requirements
- At least 4 years of experience at least in Sales or Tele-Sales and 4 years as a Team Leader (travel and tourism travel is preferred).
- Good English.
- BA Degree.
- Exhibit good marketing skills to make high sales.
- Excellent presentation skills to convince customers about new products.
- Oversee day-to-day operation.
- In-depth knowledge of performance metrics.
- Good motivational skills to bring out the best in team members.
- Excellent communication and leadership skills.
- Organizational and time-management skills
- Ability to make good sales decision.
- Results-Oriented.
- Strong Relationship Building.
- Customer Service Skills.
- Reporting to management (GM).
