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Job Description
- Manage, train, plan, direct and control of all operations resources to ensure timely and efficient management of pickups and deliveries of shipments and internal hub operations.
- Supervise dispatchers, hub operations team, customer service, coordinators & couriers to ensure that every shipment is picked and delivered within SLA.
- Responsible for overall operational management and performance of Hub and delivery operations.
- Assign delivery to couriers according to schedules and route plans.
- Ensure that the process and employees are working smoothly and efficiently.
- Achieve KPI & SLA of delivery & pickup commitment.
- Supervise staff to ensure that safety best practices are being followed while handling shipments.
- Train and develop industry best practices and SOPs to operations and customer service team members.
- Evaluate all aspects of employee performance and provide coaching or discipline as needed.
- Provide operations staff with guidance and support to cope with volume growth.
- Reassign responsibilities based on change in volumes or geography.
Job Requirements
- Demonstrated leadership abilities
- Previous experience with courier / express / parcel delivery company
- Comfortable with using MS Office and technology tools.
- Strong knowledge of courier operations process
- Verbal and written communication skills (Arabic and English
- Comfortable with direct people management
- Ability to work under pressure
- Time Management
- Problem Solving
- Process Improvement
- Knowledge of proper freight handling/loading techniques
- Ability to communicate effectively with all levels of operations & management
- Strong interpersonal skills to create conditions for cooperation and high standards of performance from subordinates to ensure targets and KPIs are met
- Strong organizational skills
