Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
Incident management on existing customers platforms.
That responsibility include the following tasks:
- Administration and supervision of SMTP "Simple Mail Transfer Protocol" Messaging services components (Solaris & Linux operating systems, Antivirus TrendMicro Software's (ISVW, IMSS), all MTA "Mail Transfer Agents" (SunOne, Postfix, …), Storage agents (Sun,…), Antispam software ( Sophos, …), LDAP Services ) as to maintain service availability and reduce risk
- Administrate the Messaging Management infrastructure (Firewalls, DNS "domain name service" Servers, Alteon & layer 4 switches )
- Provide level 2 support as Subject Matter Expert of the Messaging customers for Orange's Managed SMTP Messaging services, for external and internal customers & Trouble-shooting and diagnosing problems leading to effective and efficient problem resolution in order to meet requirements of Service Level Agreements and contractual commitments to customer.
- Coordination with the others operational entities inside IT Services, as Customer Technical Support (Monitoring / Trouble Ticketing) acting as level 1 support teams & other ITD teams for others Line of Business ( Security, Other Messaging Line of Business )
- Participate to the on-call process.
Job Requirements
- Experience in Messaging domains (MTA "Mail Transfer Agents", Messaging protocols, Mail routing, Anti-virus, Antispam technologies)
- Good knowledge & experience on Solaris, Linux (Redhat) system administration.
- Demonstrate skills & experience in Unix based Mailing systems (iPlanet, SMTP and LDAP protocols, SunOne, Postfix, Sophos, Oracle Communications Suite)
- Demonstrate skills in DNS "Domain Name Service", Firewalls management, Layer 4 Switches
- Solaris or Linux certifications (SCSA "Sun Certified System Administrator for Solaris", RCHT "Red Hat Certified Technician") is a plus
- Autonomous and self-organized.
- Customer oriented (Strong ability to work with International customers)
- Good communication (written and spoken)
- Languages: Fluent English, & fluent French is an added value (written and spoken)
- Ready to participate in on-call and shifts.
Featured Jobs
Similar Jobs
- System Administrator EngineerFawry for Banking Technology and Electronic Payments S.A.E - Smart Village, Giza20 days ago