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Workforce Manager, Community Operations

Uber
Cairo, Egypt
Posted 5 years ago
152People have clicked1 open position
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Job Details

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Job Description

What You’ll Do

  • Analyze the day-to-day scheduling based on requirements to determine workforce needed to meet fluctuating volumes and staffing demands across four sites.
  • Management of internal staffing files to report historical performance data, future requirements, and trended metrics that impact projected staff
  • Identifying areas of opportunity and implementing innovative scheduling solutions to maximize efficiency
  • Implement and perform audits to ensure accuracy in all processes and deliverables
  • Provides, creates, and implements reporting as needed
  • Performs other related duties and assignments as required and as assigned by supervisor or manager
  • Ensure all UBER policies and procedures are adhered to, including but not limited to: Security, HR, Operations, etc, and any known infractions of any of these corporate policies and procedures are communicated to the proper UBER Management immediately
  • Participate in and lead meetings with internal and external stakeholders as required to manage staffing plans and performance

Job Requirements

  • Minimum 2 years call center experience and 3 years plus WFM experience
  • Excellent analytical, numerical, and problem solving skills
  • Excellent verbal and written communication skills and the ability to effectively present information across all levels of the organization
  • Organisational skills and the ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail in a challenging, shifting-priority environment
  • Proficient in MS Office or G-Suite and WFM software utilized by assigned projects (Verint, IEX, Aspect, etc.)

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