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Employee Engagement Specialist

Raya Customer Experience
6th of October, Giza
Posted 5 years ago
61Applicants for1 open position
  • 61Viewed
  • 5In Consideration
  • 54Not Selected
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Job Details

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Job Description

    • Ensuring that Staff Feedback programs are being administrated effectively according to the COPC approach and OD Calendar Timeliness
    • Responsible for consolidating staff feedback analysis on frequent basis reporting it to management to develop necessary actions
    • Documenting Staff Feedback action plan and following up on Plan implementation with respect to due dates
    • Responsible for investigating in escalated cases received through the staff feedback channel of escalation till the resolution of the case and satisfaction with respect to time and dynamics of operations
    • Ensure proper recording, documentation, and closure for all employees’ problems by recommending procedure/Process modifications or improvements.
    • Provide HR support to all departments as requested, including investigating employee relations complaints, answering human resources questions and following up on inquiries.
    • Reviewing skip level program/Exit Interviews procedures and results and ensure improvements are made.
    • Responsible for the overall performance of the mentoring team (Coaching, support, development).
    • Ensure staff awareness and adherence to the company code of conduct and internal related policies and procedures
    • Perform all analysis needed related to the engagement activities and programs and ensure its sent to the concerned parties to do the needed action.
    • Report all the engagement analysis to the management on time to the needed action.
    • Deal with the client management if needed & report all the required action.

                        Job Requirements

                        Educational Background:

                        • HR Diploma or HR Certificate.
                        • Bachelor degree in Business Administration or Human Resources

                        Professional Experience:

                        • 2+ Years of experience in providing customer service for internal Employee
                        • 2 years of team management experience.
                        • 4-6 years HR Experience (OD and Recruitment)
                        • Proficiency in Excel

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