Customer Support Engineer

incorta - Cairo

95
Applicants for
6 open positions
14
Seen
Experience Needed:
0 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
900 to 1,000 USD per month
Languages:
English
Vacancies:
6 open positions
About the Job
  • As a member of the Support team, your focus is to deliver post-sales support and solutions to the Incorta customer base while serving as an advocate for customer needs.
  • This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.
  • A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Incorta employees on diverse customer situations and escalated issues.
Job Requirements
  • B.Sc of Computer Engineering ،Computer science, Management Information Systems or equivalent
  • Good analytical and troubleshooting skill
  • Good Experience in Python
  • Excellent English skills

Customer Management:

  • Ability to understand customer problem and provide a technical solution in a timely manner
  • Ability to understand customer urgency and sensitivity of the problem
  • Ability to speak confidently and communicate clearly with customer
  • Ability to work well with demanding customer environment
About this Company

Incorta is silicon valley based company with two subsidiaries in Cairo and Alexandria
Incorta delivers the industry’s first hyperconverged analytics software platform that dramatically speeds up insights by paring down the unnecessary parts of data modeling and... (More)

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