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Call Center Supervisor

Al Ahly Medical Company
Nasr City, Cairo
Posted 5 years ago
274Applicants for1 open position
  • 69Viewed
  • 36In Consideration
  • 19Not Selected
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Job Details

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Job Description

  • Arrange call center agents schedule based on day of week, sales promotions, other anticipated events.
  • Monitors productivity of call center agents and generates reports.
  • Monitors individual, team and call center results to identify and act on both positive and negative performance trends to ensure attainment of revenue goals and performance targets.
  • Monitors service calls to observe employee demeanor, technical accuracy and conformity to company policies.
  • Answers questions and recommends corrective services to address customer complaints.
  • Provides communication and follow up to ensure representatives are fully informed of all new information related to services, procedures, customer needs and company related issues, changes or actions.

Job Requirements

  • Bachelor’s degree in related field.
  • Five years of experience.
  • High leadership skills.
  • Excellent English.
  • Good knowledge of MS Office.
  • Experience with performance evaluation procedures.
  • Customer-oriented and problem-solver mindset.
  • Outstanding communication, interpersonal and leadership skills.
  • Excellent organizational and time-management skills
  • females only

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