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Senior Ticketing Agent

Cairo Transport & Touring
Downtown, Cairo
Posted 5 years ago
42Applicants for1 open position
  • 40Viewed
  • 1In Consideration
  • 39Not Selected
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Job Details

Experience Needed:
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Job Description

  • Using Amadeus facilities Master Price, Profile plus... etc.
  • Re-validation, Reissue and Refund
  • Following Queue
  • Issuing travel insurance
  • Have an experience with reservations groups domestic and international
  • Interact with clients over Phone, Email, social media and Life chat.
  • Closing sales and follow up with clients "using above channels”.
  • Sell and cross-promote our services.
  • Provide superior customer service and offer excellent advice for customers to help them select the right hotel.
  • Handle inbound and outbound holidays packages for groups and individuals.
  • Researching travel information and using market research information to guide decisions.
  • Handling bookings, invoicing and issuing of vouchers.
  • Advising clients & provide general or specific advice about different travel destinations.
  • Drawing up complicated & tailored travel itineraries and ensuring that all the needs of the customers are met.
  • Making arrangements for Ticket, transportation, accommodation, tours, and activities inside & outside Egypt.
  • Planning and advertising different promotions.
  • Dealing with customer queries and complaints and make alternative arrangements for customers who have had their trips interrupted by unforeseen issues.
  • Evaluating customers’ holidays, issuing appropriate feedback form and assuring client's satisfaction.

Job Requirements

  • Willing to start immediately.
  • BA/BS degree or equivalent
  • Experience 5 years in the field of tourism.
  • Males- Females.
  • Maximum age is 35 years old.
  • Strong basic computer skills.
  • Team player.
  • Use to deal with corporate
  • Use to handle tailor made request

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