Job Details
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Job Description
- Provide Technical Support to Software Users.
- Takes calls from consumers who are experiencing technical issues with software
- products.
- Assist customers in troubleshooting problems, diagnose issues with software installation and
- application, identify sources of the problem and offer solutions.
- Assist with Software Design and Development.
- Identify and resolve potential issues in the development stage.
- Analyze all aspects of the software and make suggestions throughout the development phase
- To help avoid issues in the final product.
- Typically document these issues and their solutions to help future efforts in the design and
- Implementation of software products.
- Generate technical reports focusing on customer complaints and resolutions.
- Improve technical support tools and processes.
Benefits:
- Competitive package
- Contract, Social & Private Medical insurance after 3 months
- Career path
Job Requirements
- A bachelor’s degree in engineering field or equivalent.
- Experience: 0-3 years
- Good command of English.
- Background in software is must
- Knowledge in Barcoding and RFID technologies is a plus
