Call Center Agent

Rehlat -
Mohandessin, GizaPosted 5 years ago

46Applicants for10 open positions

Job Details

Experience Needed:

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Salary:

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Responsible For:

Receive inbound calls for International & Domestic Air, Hotel booking inquiries from customers
Answer customer queries, as well as probe the customer to obtain a full understanding of what information is being requested.
Identifying and assessing customers’ needs to achieve satisfaction.
Make sure that all customers issues are handled.
Provide accurate, valid and complete information by using the right methods/tools.
Follow up (Call and Email) with customers in case of pending/escalated issues.
Communicate clearly and effectively with customers

Minimum of 6 months to 1-year experience in customer care
Immediate joiners are preferable.
Excellent communication and presentation skills
Excellent English
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively
Males only, we are not discriminating ladies but we are balancing gender