Network Services Engineer

302Labs Coworking Space -
Nasr City, CairoPosted 5 years ago

101Applicants for1 open position

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Monitors the Networking helpdesk queue and ensures tickets are assigned and tickets owned are resolved as quickly as possible and within the SLA
Provides networking technical support and escalations for 302Labs field operations
Coordinate and partner with the Member Technology Services & Support Team with the troubleshooting and resolution of LAN & Wireless Network issues
Onsite installation, configuration and testing of network infrastructure equipment for new site openings and site expansions; configuring and testing normal operations and failover situations
Directs partners and vendors for the quick identification and resolution of escalating issues
Sets up test environments to test new networking ideas or projects to improve our current Infrastructure
Identify software and hardware lifecycle upgrade; determine the upgrade path of device system software and hardware
Performs network upgrades and refreshes by conferring with vendors; developing, testing, evaluating, and installing enhancements
Responsible for the creation and maintenance of technical documentation to ensure it is updated and current
Maintain a thorough understanding of Local Area Networking, layer 2 switching, spanning tree, data security, DNS, IP Routing, HTTP, VPN, and Email Routing
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

Bachelor's degree in Computer Science, Information Systems or 5+ years equivalent experience is required
1 - 3 years of corporate experience (installation, configuration, and support)
Hands on experience with Cisco Networking and troubleshooting experience required
Working experience supporting and administrating wireless networks
Experience working with wireless survey and wireless analysis tools a plus
Ability to manage multiple, often competing, priorities and tasks and follow through to completion on strict deadlines
Ability to effectively communicate technical information, both verbal and written, to a wide range of end-users, including non-technical users
Friendly presence and helpful attitude; good interpersonal skills
Ability to work late hours as needed during site build-outs or major outages
Technical, analytical and interpersonal skills required
Experience with Network Performance Tuning, LAN Knowledge, Network Design and Implementation